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Wednesday, April 8, 2020

#Error code 1285 - #"The User ID does not exist but an old record exist for this User ID"The User ID does not exist but an old record exist for this User ID - #User Connector-#SF#SAP#LMS#Learning

  1. Symptom

    When the User Connector - SF is run the following error is reported:
    Error code 1285 - "The User ID does not exist but an old record exist for this User ID"



  2. Resolution


  3. Go to System Admin > Configuration > System Configuration
  4. Edit Connectors > search for the sfuser.connector.deletedUser.reincarnate value
  5. Update the setting to Y (sfuser.connector.deletedUser.reincarnate=Y)
  6. Save the changes

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