10 Ways

10 Ways to Manage Bad Bosses – according to CNN.com

Do you ever think your boss behaves like a child going through the
"terrible twos," throwing tantrums or reverting to a little lost lamb
when in over his or her head?

I call this regression "Terrible Office Tyrant" (TOT) behavior. TOTs
can act like schoolyard bullies afraid to reveal the slightest
incompetence, or like helpless children. They can be fickle, stubborn
or needy or have irrational fears. And they can consume your workday,
not to mention wreak havoc on productivity and profits.

A bad economy, workplace pressures and stress can trigger the many
striking similarities between bad bosses and terrible tykes. We're all
human, and behind a boss's professional facade is often a grown kid
who can't handle his or her power.

When your boss slips into any of the 10 classic TOT behaviors,
including the "bratty" type (overly demanding, stubborn, self-centered
or tantrum-throwing) or the "little lost lamb" variety (fickle or
overly fearful), you can use proven parental techniques and actually
thrive in your job. By seeing the childlike motives behind a boss's
(or co-worker's) actions, you can better manage even the most
difficult situations.

Use C.A.L.M.
The top four tips to keeping your office from being a corporate
playpen are best described by the acronym C.A.L.M.: communicate,
anticipate, laugh and manage up:

1. Communicate
Communicate frequently, openly and honestly. Savvy TOT-tamers take the
initiative to establish an open dialogue. At work, stay aligned with
your boss's objectives rather than focusing on your pet projects, so
that your work remains consistent with what's most critical to
management.

By bravely opening the dialogue, you'll also avoid misunderstandings
with co-workers; other factors may be contributing to an ignored
e-mail or seemingly unfriendly response, such as a tight deadline or
pressure from the boss.

2. Anticipate
Be alert for problems and prepared with solutions. Offer answers to
emerging issues; don't add to the pile of problems if you want to
avoid triggering bad behavior. Your boss wants to delegate as much as
possible -- as long as you make the process worry-free. Know when to
stay away if you expect a tantrum is coming down the hall.

3. Laugh
Use humor, or what I call "the great diffuser" of tension, to break
down interpersonal logjams. Laughter helps create bonds and reminds us
of our larger purpose: to work together with upbeat, constructive
energy. We can and should be able to accomplish great things as a team
at work, while having some fun. Take the initiative to do this and
watch the seething subside.

4. Manage up
Let yourself shine by being a problem-solver and collaborator. You can
be a beacon of positive energy for your boss, co-workers and team.
Part of managing up also means setting limits to bad behavior.
Oftentimes TOTs are unaware of the effect of their actions. You can
influence these actions, and your skills will be transferable to any
job.

Advanced TOT-taming tips
Here are some specifics on how to tame your TOT and humanize your
workplace. Try these time-honored "parenting" techniques:

5. Don't fight fire with fire
If your TOT is tantrum- or bully-prone, mirroring his childish
behavior is a downward spiral. Avoid the temptation to win the battle
and lose the war. Instead, calmly and concisely tell your boss how his
or her actions affected you. Keep a matter-of-fact tone and be
factual. Use "I" statements rather than "you" to avoid an accusatory
demeanor.

6. Use positive and negative reinforcement
When bosses set aside their worst TOT traits, respond with gratitude
and comment on how it inspires you to do your best. Praising positive
actions is a powerful way to foster better behavior. Over time, your
boss will link the better management style with positive employee
morale and results. Remember, if there's something in it for your
boss, you can effect change.

7. Know your timing
Timing can be everything, with a child or an office tyrant. Learn the
best times of day to approach your boss. Study his or her patterns,
mood swings and hot buttons and plan your interactions accordingly. It
can make the difference between a pleasant "yes" and an irrevocable
"no!" If you anticipate problems with solutions, you become
indispensable.

8. Be a role model
Project the highest ethical standards and radiate positive energy.
Maintain a balanced demeanor and approach each crisis (real or
imagined) with a rational style. Your boss often needs a sounding
board and you can be a valued voice of reason and calm when issues
emerge.

9. Package your information well
Some TOTs can be frustrating when they're inattentive or unavailable.
It can seem like a form of corporate ADD, or as I call it, BADD (boss
attention deficit disorder). BADD bosses can't focus on important
tasks and allow e-mails, text messages, phones and people to interrupt
their (and your) flow.

Make sure you understand your boss's ideal communication method,
package your work in an appealing way and make your presentations
engaging and interactive. Make it irresistible for your boss to find
out about your projects.

10. Set boundaries
Let bosses know privately when they've gone over the line, but do so
diplomatically. Keep the conversation focused on your work product. If
your manager is intentionally malicious, that's another matter that
requires more serious action. If, after repeated efforts for
cooperation (such as with a bully boss and unsupportive management),
you may be best off looking elsewhere. You have to determine how much
strife you can handle.
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By Lynn Taylor